RECRUITING

The Use of Voice-Based AI in 988 Crisis Counseling

Study Overview

This clinical trial focuses on testing the efficacy of different digital interventions to promote re-engagement in cancer-related long-term follow-up care for adolescent and young adult (AYA) survivors of childhood cancer.

Description

Effective training requires repeated opportunities for skills practice with performance-based feedback, which is challenging to provide at scale. This research study focuses on developing an AI-based, coding and feedback tool ("LyssnCrisis") for implementation in a nationally utilized crisis call center, training counselors (call-takers) in suicide risk assessment skills, and evaluating LyssnCrisis to improve services and client outcomes. This research study's goal is to maximize the human capacity of call-takers to help assess their callers for risk of suicidality, and thus, a core aspect of the current research is developing a novel training process that supports human call-taker capacities.

Official Title

Voice-Based AI to Scale Evaluation of Crisis Counseling in 988 Rollout

Quick Facts

Study Start:2024-04-02
Study Completion:2026-08
Study Type:Not specified
Phase:Not Applicable
Enrollment:Not specified
Status:RECRUITING

Study ID

NCT06299384

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Ages Eligible for Study:18 Years
Sexes Eligible for Study:ALL
Accepts Healthy Volunteers:No
Standard Ages:ADULT, OLDER_ADULT
Inclusion CriteriaExclusion Criteria
  1. Age 18 years or older
  2. Willing and able to provide informed consent
  3. Able to understand and follow study procedures
  4. Stable medical condition
  1. Pregnancy or breastfeeding
  2. Severe psychiatric disorders
  3. Active substance abuse
  4. Unstable medical conditions
  5. Inability to comply with study requirements

Contacts and Locations

Study Contact

Roisin Slevin, BS
CONTACT
4084310596
roisin@lyssn.io

Principal Investigator

David C Atkins, PhD
PRINCIPAL_INVESTIGATOR
Lyssn.io, Inc.

Study Locations (Sites)

ProtoCall Services, Inc.
Portland, Oregon, 97239
United States

Collaborators and Investigators

Sponsor: Lyssn.io, Inc.

  • David C Atkins, PhD, PRINCIPAL_INVESTIGATOR, Lyssn.io, Inc.

Study Record Dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Registration Dates

Study Start Date2024-04-02
Study Completion Date2026-08

Study Record Updates

Study Start Date2024-04-02
Study Completion Date2026-08

Terms related to this study

Keywords Provided by Researchers

  • Crisis Counseling
  • 988
  • Artificial Intelligence
  • AI

Additional Relevant MeSH Terms

  • Suicide
  • Suicide and Self-harm